Call Us: +64 9 424 4449
Have a question about accessing our online courses system?
I cannot remember how to log in to distance learning, how do I sign in?

 

Email admin@pastiche-training.com with your details and an enrolment administrator will organize a re-set of your account. If you are on a compliance course that has a team leader, you can contact them for a reset also. Please note you may be asked to provide proof of your identity.

 

 

I have tried to log on for the first time and I am unable to. The error message tells me there is a security block, why is this?

The temporary access link that was sent to you on enrollment has expired. It is only valid for 48 hours. You are advised to access your account as soon as possible after receiving this link to set up a permanent password and update your profile. To re-enable a new link, email training@pastiche.co.nz with your details and an enrolment administrator will organize a re-set of your account.

 

I haven't done any of my skin analysis classes in quite a while and have lost my information about the course and can't remember where to sign in. Can you please remind me on how to do this?

Contact training@pastiche.co.nz with your details and an enrolment administrator will organize a re-set of your account.

 

I submitted an enrollment form and credit card payment over 24 hours ago, but have not received any acknowledgment or receipt. How do I know if the application and payment has been received or processed?

Please check your spam filter to see if the logon information is there. Some webmail providers automatically filter emails sent by automated systems. If it has not been stopped, please contact admin@pastiche-training.com and an enrolment administrator will confirm correct email address and investigate the problem further.

 

I was having difficulty with enrolling on a course. I hit the submit button a few times. I then received two confirmations, have I enrolled and paid twice?

No, you have only enrolled once. Because there are some times delays in refreshing the screen due to intermittent internet connection problems between the main servers, you may get more than one confirmation when the submit button is pressed more than once. All enrollments are checked daily by human moderators, so you will never be charged twice on your credit card.

 

I’ve been trying to log on to finish a course and I’m unable too. Has my password expired?

Your temporary access link that was sent to you on enrollment has expired. When you first log-on to your learning environment, you are advised to set up a permanent password and update you profile. Once you do this you will be able to log-on whenever you wish.

 



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