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Have questions around progressing through the Advanced Skin Analysis course?
How do I take the assessment? I have listened to the first module but can't seem to access the assessment.

You must allow the video to fully end and the “Next module” tab to be visible before you can progress to the assessment. If you exit the video before the “next module” tab is visible, you will return to the unfinished part of the course. As with all sections of the course, do not close the window or browser until the “next module” tab is displayed or you will just go back to the beginning of the previous unit within the module. Always use the exit tab to return to the module list when closing down.

 

I am having trouble progressing through one of the assessments. No matter what answers I put in, I am advised that they are incorrect. What am I doing wrong?

This is probably due to not reading or understanding the questions properly or noting what the question hint is suggesting. Example 1: If there are 5 possible answers out of 7 options, you must choose all 5 correct answers, not just one or two. Example 2: If you are being asked questions specific to the dermis, you should not include answers that are related to the epidermis.

Remember you can check which questions you got wrong by using the "Results" feature on the right side of the course content listing. Check section 6 of the orientation for full details.


 

I can see all the course materials but can't get into the modules to start doing them. What am I not understanding about this process please?

You are not following the steps as described in the Orientation section. After you have viewed/printed the course notes, you must use the “next module” tab to progress further. Do not close the window or browser or you will just go back to the beginning of the previous unit within the module. The same applies at the end of the presentation video. You must wait for the “next module” tab to be visible before closing or progressing.

 

 

I completed an assessment and got all the answers correct, however when I go back in to continue, I am going back to the same assessment again. Why?

You have exited the assessment before completing it completely or not using the exit tab. You can only move forward when the “next module” tab is displayed. As with all sections of the course, do not close the window or browser until the “next module” tab is displayed or you will just go back to the beginning of the previous unit within the module. Always use the exit tab to return to the module list when logging out.

 

I have been trying to do one of the units of learning, and it won't seem to load. It keeps stopping and can't get past a certain point. A little box keeps coming up with a rotating hand as if it is loading it then won’t move from this.

Your internet connection is not supporting the speed required to download the streaming video. If you have previously been able to view without problems from the same device and connection then it may just be a temporary localised internet speed problem. If you are experiencing this at one particular location only, then the internet connection speed is insufficient.
Please contact your ISP to log the problem.

 

I have just completed the final module and it keeps telling me I only got 90% but it doesn't tell me which question I answered incorrectly. I can get right to the end. What is wrong?

If you have only got to 90% on the overall course, then you have missed a step. Have you completed the Summary and Comments & Opinions sections?

 

I paid for numerous modules of Advanced Skin Analysis but can only see the ones I have completed or am currently taking. Where are the others and how do I get access?

Modules that are part of a structured learning path are delivered in sequence. Access to modules in the learning path (even if paid for in advance) are not provided simultaneously as this will cause confusion and disrupt the flow of the learning path sequence. Each module in the sequence becomes available when you finish the preceding module.

 



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